Privacy Policy

1. Introduction

Lumshift Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (https://lumshift.com), access our landing pages, or download our resources.

Lumshift is an AI implementation agency. We help healthcare clinics set up AI scribing solutions. We are not a healthcare provider and do not handle patient data. The information we collect is limited to professional contact details for the purpose of marketing communications and delivering information about our implementation services.

2. Information We Collect

We collect a limited set of professional contact information when you interact with our website:

• Identity Data: First name and last name.
• Contact Data: Email address and province.
• Professional Data: Specialty (to tailor our communications to your context).
• Technical Data: IP address, browser type, time zone, operating system, and platform.
• Usage Data: How you interact with our website, including pages visited and use of interactive tools (e.g., ROI calculator, self-assessment).
• Communication Preferences: Whether you wish to receive marketing communications from us.

3. How We Use Your Information

We use your data to:

• Deliver resources you have requested (e.g., our AI Scribing Playbook).
• Follow up on your interest in our AI scribing implementation services.
• Send you relevant educational content and service updates.
• Schedule and manage consultation appointments.
• Improve our website and the relevance of our communications.

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you submit your information through our forms, you consent to our use of that data for the purposes described above.
• Legitimate Interest: To follow up on your expressed interest in our services and to improve our offerings.

You may withdraw your consent at any time by contacting us at info@lumshift.com.

5. Data Storage and Transfers

Your data is stored using the following service providers:

• Airtable: For lead management and CRM purposes (servers located in the United States).
• Cal.com: For appointment scheduling.

Where your data is stored on servers outside of Canada, we rely on the contractual protections provided by these service providers to safeguard your information.

6. Cookies and Tracking

We use cookies and similar technologies to understand how visitors interact with our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our site.

7. Disclosure of Your Personal Data

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes. We may share your data with:

• Service providers who assist us in operating our website and delivering our services (subject to confidentiality obligations).
• Authorities, where required by law.

8. Data Security

We have implemented appropriate technical and organizational measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. If you request deletion of your data, we will comply within 30 days.

10. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw your consent to processing at any time.

To exercise any of these rights, contact us at info@lumshift.com.

11. Third-Party Links

Our website may include links to third-party websites and services (e.g., Cal.com for booking, LinkedIn). We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:

Lumshift Inc.
Email: info@lumshift.com
Website: https://lumshift.com